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You may also call our office 415-459-2319 between 8 a.m. and 4 p.m. Pacific Standard Time (PST).  Thank you in advance for your response.

We are an address location firm. We find people who are due benefits, usually in the pension and retirement arena. If you received a letter, a former employer of yours or a union you were affiliated with has contracted with us to locate you and confirm your address. Companies are required by law to have current addresses on all plan participants in order to send necessary information.

NO. We are a private company. We simply use the IRS to forward letters to plan participants who may be entitled to benefits. The IRS, by contract, agrees to forward our letter to your last known tax return address. This address has not been disclosed to us, so we need you to fill out the information card and return it to us in the pre-paid postage envelope provided in the letter.

Companies are regularly bought by other companies or merged with other companies. If you do not recognize the company on the letter and cannot think of any former employer that has been bought or merged, feel free to contact us using the phone number on your letter and we will try to obtain the information for you. Please realize that high call volume can cause a busy signal to occur. If you would rather not make a phone call, you can mail in your response and you will be receiving more detailed information within a few months directly form your former employer or the union you were affiliated with.

Please complete the bottom portion of your letter and return it in the pre-paid postage envelope provided. After we receive your address, we will forward the information to the appropriate company and they will contact you, usually within 90 days.

Our purpose is to put your former employer in contact with you to communicate specifics about benefits owed. We do not have access to specific dollar amounts as that information is confidential between you and the company.

There are a few reasons why your former employer has asked us to locate you. First, benefit departments usually reside at the corporate headquarters and branch offices or local unions don’t always communicate your current address information with the main office. Second, companies need to confirm that the address they have is correct. They have an address in their system, but do not know if the address is still current. Third, your former employer may have tried to mail you something and it was returned by the Post Office. Additionally, your former employer may have your current address, but an administrator handling the pension administration does not.

We ask our clients to contact you by mail within 90 days. Depending on the size of the project and the amount of people they’re looking for, they may take more time.

PBI often works with the benefits department usually located at corporate headquarters.  Satellite offices may not be informed of the search being performed. We also regularly work with third-party benefit administrators, which are companies hired to manage all benefits duties. If you have doubts, contact PBI and we will let you know which office requested the search.